Shipping + Returns
It's our goal to satisfy each and every customer, and we want to resolve any issue that may arise.
If you are unhappy with your purchase and would like to make a return in an exchange for store credit please contact us within 30 days from the date of purchase. If your request is within the parameters of time allowed, we will offer a store credit for the cost of the item paid minus shipping costs and a 10% restocking fee. Please include the original packing slip with exchange shipments.
We do not assume responsibility for compensation of returned packages lost in transit without proof of delivery to xo Brown Girl.
xo Brown Girl does not issue refunds for packages that are lost or stolen or on sale items.
If your item is defective or damaged, we will replace your items with the same item.
*the return/exchange policy only applies to our skincare + candle products. For all printed products (example: t-shirt apparel), due to the nature of our process, we cannot offer size exchanges or refunds. Every product is being fulfilled upon order. However, if an item is defective or you received the wrong item, please email us immediately at email@example.com so that can make the necessary corrections.
Our products are made without preservatives, additives and chemical ingredients. they are handcrafted and poured in small batches to ensure the freshest quality to you. Please allow 5-7 business days* for your item to process and be shipped out.
*business days are monday-friday and do not include weekends. Shipping timeframes vary upon carrier
Unexpected customs charges are the responsibility of the buyer. we are not responsible for these charges. international shipping may take up to one month before passing through customs and unfortunately this is beyond our control.
All cancellations will be charged a 10% restocking fee.