Wholesale Terms and Conditions
Thank you for your interest in carrying xo Brown Girl. Review our terms and conditions prior to shopping wholesale.
- Open order minimum is $200 plus shipping for initial and subsequent wholesale orders.
- If you are supplying for a subscription box service please provide us with quantities prior to purchasing so we can ensure we have sufficient amount of inventory on hand.
TIPS TO SELLING OUR PRODUCTS
- You may not sell our items and or designs on third parties such as: Etsy, Amazon, Walmart, or Ebay. You may however, sell on your own website.
- We list an MSRP on our website, however you have full control on the prices you choose to sell as the retailer.
- Should you require product images for your website or social pages, send a request directly to firstname.lastname@example.org
- Feel free to mention and/or tag us when using our images on social media.
- Payment is due immediately when your order is placed through our website.
- For orders of $1,000 or more, we accept a 50% deposit at the time of ordering with the remaining amount due prior to shipping. (This is only applicable on direct wholesale orders from xo Brown Girl website. This does not apply to any other shopping methods such as Faire or Handshake).
- We do not accept net payment terms.
- You are not allowed to use Sezzle or Afterpay as a form of payment for wholesale orders. If you do, your order will not be fulfilled.
- All wholesale orders are exempt from free shipping or any additional coupons, unless you were provided a discount that applies to wholesale accounts.
- Affiliate links may not be used to purchase wholesale. Should you use an affiliate link to purchase a wholesale order, you will be responsible for paying the commission.
SHIPPING + PACKAGING
- An email will be sent once your order ships. This email will contain your order tracking number.
- Orders are shipped via USPS or UPS from Georgia.
- Local pickup is available upon requests.
- All orders will be shipped with an invoice in the most efficient packaging.
- We ship most wholesale orders within 7-14 business days based on order size, availability of product, and our production schedule. This timeframe may extend during the holiday season, please reach out prior to ordering to confirm processing time. Please email us at email@example.com.
- Because of the curing time, soaps require a 4-6 week turnaround time if not currently in stock.
- If your order contains a mix of items that are in pre-order status as well as items that are currently available, please note that they will ship separately.
- We recommend ordering an extra unit to use a sample/tester in your brick and mortar.
-If you are new to xo Brown Girl and would like to try any of our products prior to adding to you shop, please reach out directly to get details on our wholesale sample program.
RETURNS + CANCELLATIONS
- Due to the nature of the product, returns are not accepted.
- If you have found an item has been damaged, please notify us within 3 business days so we can replace it for you. Please provide a photo as well as your invoice number.
- If for any reason you need to cancel an order, the request has to be made within one (1) business day of your order being placed as orders began processing immediately once your order is placed. Additionally, any cancellation that meets that timeframe will be charged a 10% restocking fee.
* Due to the use of natural ingredients in our products, you may find that there may be slight color and scent variations from batch to batch, Additionally, we do not include any additives to halt the fading of product colors or scents over time. Although this doesn't affect the efficacy of the product, if this is a concern we highly suggest you order in smaller quantities.
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Should you have any additional questions, please reach out via email at firstname.lastname@example.org.